Recruitment
Position:

Customer Support Agent with knowledge of French and German language

Location:

Serbia, Belgrade

Industry:

Services

Field of work:

Customer care and support

Required sections in CV:
  • Education
  • Languages
  • Computer skills
  • Attachment CV
Responsibilities:
  • Promptly responding to customer requests via phone, email, chat, letter, or social media

  • Managing and resolving customer complaints and reducing possible customer dissatisfaction

  • Identifying, researching, and resolving customer issues using all available resources

  • Providing personalized customer service by responding to the needs of the customers

  • Generating customer interest in the services or products offered by the company

  • Ensuring feedback from the customer to further improve the customer services

Qualifications:
  • Excellent knowledge of  German and French language

  • Very good interpersonal skills coupled with a positive attitude

  • Ability to work in a fast-paced, results-oriented environment

  • High level of flexibility and welcoming attitude towards change/improvements

  • A persuasive, approachable and friendly telephone manner 

  • Very good PC skill and good technical knowledge

 

 

 

Deadline: 19/06/2020
Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.
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