Customer Support Specialist with knowledge of Italian language

Serbia, Belgrade

Services

Customer care and support

• Education
• Work experience
• Languages
• Computer skills
• Attachment CV

The standard working hours for this position are 8 hours daily within a 24/7 rotation on a previously agreed basis. Candidates are expected to be able to work all 4 shifts as required.

• Respond to the customer requests in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers to resolve issues 
• Build a sustainable relationship and trust with customers through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

• High school or University degree
• Experience on a similar role would be an advantage 
• Exceptional customer service skills
• Problem solver with strong organization and time management skills
• Strong communication and listening skills
• Understanding of CRM systems and practices
• Fluency in Italian
• Excellent knowledge of English