Customer Service Specialist


Serbia, Belgrade



Field of work:


Required sections in CV:
  • Education
  • Work experience
  • Attachment CV
  • Creating, keeping and managing customer relations,
  • Ensuring efficient and reliable customer sales orders processing and fulfilment,
  • Reviewing and recommending solutions for solving customer claims, requests, issues, and ensuring customer satisfaction,
  • Administrating of the day-to-day customer service financial operations in line with internal policy and standards, and SOX/Audit requirements,
  • Cooperating with other departments in/out supply chain in order to ensure customer satisfaction,
  • Controlling of billing tasks: preparing and processing invoices, credit & debit notes, and archiving documents according to local legal requirements,
  • Assuring audit compliance: checking of audit reports and archiving of documents according to local legal requirements and internal policies and procedures,
  • Coordinating and optimizing processes within CS,
  • Contributing to the various projects on local, regional or customer level acting as representative or leading them.
  • Bachelor's degree, preferably in finance area,
  • At least 3 years of experience in sales or customer service area,
  • Strong communication and presentation skills, with excellent customer focus,
  • Problem solving and detail oriented individual,
  • Strong organizational and project management skills,
  • PC literacy (Excel, Word) and good knowledge of SAP,
  • Fluency in English.
Deadline: Expired
Please note that only short-listed candidates will be contacted.

If you have any additional questions regarding the position, please contact us Gi Group Serbia.